Car Warranty Phone Calls

admin — Mon, 18 May 2009 18:31:08 +0000

Rebecca got the call, I got the call- almost everyone I know got the call. It starts with “Our records indicate that the factory warranty on your vehicle has expired or may be expiring soon….” Others reported auto dialers contacting them about lowering interest rates, or other services. The third or fourth time Rebecca got the call she asked me if she should hang on the line to try to talk to them, or press 0 for an operator. I explained that until more is known about the phone call, pressing any options or speaking to a representative may make the situation worse. According to the National Consumers League’s National Fraud Information Center, by responding to this obvious scam phone call by pressing a number, you are letting the dialer know that there is a live person on the other end of that phone. You could even be providing the proper tones or voice commands for them to record and use later for fraudulent authorizations. Diligently, we hung up every time. Likely, we got caught up in telemarketing call that has the Better Business Bureau and Federal Trade Commission flooded with complaints. Recently, it grabbed the attention of a politician in D.C.. The New York Times reports, “Mr [Charles E]. Schumer, Democrat of New York, was in a meeting on Capitol Hill last week when he picked up his cellphone, triggering a phony, prerecorded sales pitch, ostensibly for an extended vehicle warranty. Irate, Mr. Schumer became one of an estimated 30,000 Americans to make complaints about the robocalls with consumer protection authorities. He held a press conference to rail against the “’robo-dialed harassment.’” The Better Business Bureau offers the following advice when dealing with these companies: Never give personal information, including Social Security, bank or credit card numbers, over the phone to an unknown telemarketer. • Read your manufacturer’s warranty and contact your dealer or manufacturer to ensure that you are not purchasing duplicate coverage. • Consumers can place their phone numbers on the Federal Do Not Call List by visiting www.donotcall.gov. If a consumer is already on the list but continues to receive telemarketing calls, he or she can use the same Web site to report incidents to the Federal Trade Commission. • To find trustworthy auto warranty companies, consumers can check out BBB Reliability Reports online and free of charge at www.bbb.org. For more information or to schedule an interview with a BBB spokesperson, contact Alison Southwick at 703-247-9376.

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Car Warranty Phone Calls